City of Utrecht Service desk

Do you speak Dutch poorly? Do you have trouble reading? Are you deaf or hard of hearing? Do you find the Internet difficult to use? Are you unsure of where to ask a question? Please contact our service desk and we'll figure it out together. The service desks at the municipal office and the district offices are currently closed to visitors due to coronavirus.

Contact the service desk

Our employees are here to help you on your way.
The employees speak various languages and can find an interpreter to speak to you.


+31 30 286 10 00

Monday – Friday, 9:00 – 17:00.

Are you deaf or hard of hearing? Use TeleInterpreter


To contact us through the chat, click the light blue button at the bottom right of your screen.

Monday – Friday, 9:00 – 17:00.

Video calling

You can use your laptop, tablet or phone to video call us. This allows you to see the employee and the employee to see you, enabling you to ask all your questions face-to-face.

Make an appointment for a video call

Monday – Friday, 14:00 – 16:00.

How it works:

  1. Click the button to make a video call appointment.
  2. You will receive a confirmation email and a secure link.
  3. Click on the link in the email at the time of your appointment. You can open it on a computer, smartphone or a tablet with a camera.
  4. The call will immediately open in the browser.