City of Utrecht Living allowance for Ukrainian refugees, applications

Welcome to Utrecht! Do you have a refugee address in our municipality? Do you not have enough money to live on? We can help you financially. You can apply for a living allowance with us. The national living allowance scheme runs until July 1st 2022.You can open a personal banking account at more and more banks in the Netherlands. Do you have a Dutch bank account? Then you will receive the living allowance on your bank account. Do you not have a bank account yet? You will receive the amount for living allowance on a BNG prepaid debit card. With this card and your PIN-code you can pay at any payment terminal in the Netherlands and withdraw cash.

What is the living allowance for?

Your living allowance is intended to cover the cost of meals, clothing and other personal expenses. The amount consists of 3 parts. What you get depends on the type of care and your age. Please inform us about any changes to your living situation. You can find more information on our website.

  • 1 part for meals: € 205 per person per month
    (the amount is the same for all ages)
  • 1 part for clothing and other personal expenses: € 55 per person per month
    (the amount is the same for all ages)
  • 1 part for an additional amount in host family:
    18 years and older: € 215
    younger than 18 years: € 55

You can use the additional amount for things like public transport, family visits or sports. You can also use this money to contribute to the costs of the host family. But this is not mandatory.

Amounts of living allowance

Amount for type of care
Type of careMeals (per month)Clothing and other personale expenses (per month)Extra amount (per month)

Total (per month)

At municipality with meals€ 0€ 55€ 0€ 55
At municipality without meals€ 205€ 55€ 0€ 260
At host family
(18 years and older)
€ 205€ 55€ 215€ 475
At host family younger than 18 years)€ 205€ 55€ 55€ 315

Who can receive a living allowance?

You can receive a living allowance if you fled from Ukraine, live in Utrecht and one of the following situations applies to you:

  • You have been housed in Utrecht
  • You have been to the municipal office and are registered in the Personal Records Database (BRP)

Have you been housed in Utrecht and are you are not registered yet? Please make an appointment for your registration in the Personal Records Database (BRP). Read more: www.utrecht/refugeesukraine.

Apply for a living allowance

Please make an appointment to do so in the municipal office (Stadsplateau 1 in Utrecht).

  • Please make only 1 appointment for your family/your group.
  • You will need an email address to make the appointment.
  • You must bring proof of your identity and that of all your family members.
  • Do you have a Dutch bank account? Please take your bankcard or a document with your bankcard information with you.

Make an appointment

Instruction on how to make an appointment

How do you receive the living allowance?

If you are entitled to the living allowance, you will receive the living allowance for the rest of the month immediately or as soon as possible. After that, you will receive your living allowance around the first of the month. This is possible in two ways:

  • Do you have a Dutch bank account? We will transfer the money to that account.
  • Do you not have a Dutch bank account yet? Please request one as soon as possible. Until then, you will receive the living allowance on a BNG prepaid debit card. You will receive your PIN code in a separate letter. You can use this card to pay via any payment terminal in the Netherlands. It also allows you to withdraw cash.

How to open a personal Dutch bank account?

Open a Dutch bank account as soon as possible. You can open a Dutch bank account at more and more banks in the Netherlands. Once you do, send us the account number by e-mail to leefgeldoekraine@utrecht.nl. Please enclose a clear and visible photo of the debit card or a document with your name and the bank account number. That way, we can transfer the money to your Dutch bank account. For information about opening a Dutch bank account, visit the website of Refugeehelp.nl. Go to general information, under the heading: Financial Affairs.

Questions regarding the BNG debit card

Would you like to see how much is on your card, or what has been credited or debited? You can check this on the website:

  1. Go to: www.prepaidsaldo.com
  2. Enter your customer number (klantnummer). This number is on your debit card and starts with 90.
  3. Enter your security code (veiligheidscode). This is the last 4 digits of the long number on your debit card.

This is currently the only way to view your data. You cannot view bank statements or download data.

The amount of money on a BNG debit card can never exceed € 2.000. Is there too much money on the card? Or is the amount we will transfer too high? Or a combination of these two? Then we may not be able to transfer the full amount of money.

If this is the case, you can do the following:

  • Open a Dutch bank account as soon as possible. Send us the account number by email to leefgeldoekraine@utrecht.nl. Please enclose a clear photo of the debit card or a document with your name and the bank account number. You will then receive the living allowance on your personal debit card instead of the BNG debit card.
  • Withdraw (most of) your money from the BNG debit card before the end of the month. Note: you can withdraw a maximum of € 250 per day.
  • Do neither of these options work? Please send an email to leefgeldoekraine@utrecht.nl

Are you receiving a living allowance and has your situation changed?

If your situation changes, let us know by sending an email to leefgeldoekraine@utrecht.nl. For example, in the following situations if you (or someone in your family or group):  

  • move to a new address within the municipality. This may mean that you will receive a different amount.
  • go to another reception address outside the municipality. Your living allowance through the municipality of Utrecht will stop on the first day of the following month. You can apply for a living allowance from your new municipality.
  • leave the shelter. For example, because you have found accommodation elsewhere. This means that your living allowance will stop.
  • get a job. The living allowance of the person who got the job will stop. This takes effect on the first day of the following month.

From when will you receive the living allowance?

You will receive a living allowance from the date on which you schedule the appointment online to apply for a living allowance. This can therefore be earlier than the date on which the appointment is. You will receive an automatic confirmation email after scheduling an appointment. Keep this confirmation email well.

The living allowance regulations run until July 1st. What happens next?

We do not have any information on this yet. As soon as the new regulations are known, you can find information about it on this page. We will then inform you on what happens next.

Can I work in the Netherlands?

Yes, since April 1st refugees from Ukraine are allowed to work in the Netherlands. The employer does not need to apply for a special work permit. You can read more about working in the Netherlands on Refugeehelp.nl (see ‘Werk en Inkomen’).

I am looking for a job, can I get help with that?

Yes, you can contact ‘Midden-Utrecht Werk Door’. This is a regional organization that helps citizens to find work. The advisors will provide information and advice about reliable organizations that can help you in your search for a job. Would you like to know more?

  • Please go to muwd.nl/Oekraïne for more information, or
  • Send an email to work@muwd.nl, or
  • call: +31 6 11 14 90 80.

Have you been housed in another municipality?

Contact the municipality you are staying in.

Have you not been housed yet?

Go to the Jaarbeurs. This is the central refugee reception facility where you can get information and further assistance.

Further questions on the living allowance?

Please feel free to ask your question. We are happy to help you. Send an email to leefgeldoekraine@utrecht.nl.