Manual My Parking Action

Apply for a parking discount for visitors

Apply for a parking discount for maternity care

Apply for a parking discount for informal or home care

Do you use a parking discount at the parking ticket machine? Check this page under ‘Activate My Parking Action if you use a parking discount at the parking ticket machine’.

Help with parking discount applications

1. Log in with your DigiD.
2. Click on the ‘Apply for Parking Product’ button.
3. From the list, choose the discount. Please note that there are two options for visitor parking discounts. The parking map will show you which one to choose.
   • If you live in zone A1 (pink area) or zone A2 (yellow area), select ‘Resident discount for visitors’.
   • If you live in zone B1 (blue area) or an area where paid parking is coming soon, select ‘Resident discount for visitors B1’.
4. Click ‘Next’.
5. Enter your email address, and your phone number if applicable. We will send confirmation and further information to this email address after your application.
   Click ‘Next’.
6. Check your address. Is the data correct? Select ‘Yes, my information is correct’. Click ‘Next’.
   • Is your information incorrect? Click the ‘Back’ arrow to re-enter your information.
   • Have you recently moved? Wait until your registration at your new address is processed before you apply.
7. Choose the start date: the date you want to start using the visitor parking discounts. You can leave today's date if it applies. Click ‘Next’.

Check the application and, if everything is correct, tick: 'Yes, complete the application’. Click ‘Next’ to complete the application.

If you already use a parking discount through the parking ticket machine for visitors, informal care, home care or maternity care, follow the steps below to activate My Parking Action.

1. Please enter your email address:
   Submit email address
   • Log in with your DigiD.
     • If you don't have a DigiD and can't apply for one, enter your email address using the Ask a parking question form. In the form, note that you are providing your email address for the My Parking Action website.
   • Click on your name in the upper right corner. You will be redirected to a new page.
   • Enter your email address and click ‘Save’. Your email address has been added.
2. On your phone, tablet or computer, go to My Parking Action.
3. Click on ‘Activate account’.
4. Enter your email address and click the ‘Submit’ button.
5. You will receive an email with a link to activate your account.
   Did you not receive this email?
   • You need only one account for all parking discounts (for visitors, informal care, home care and maternity care). If you already have one of these parking discounts and have provided an email address, you will already have an account. You can continue to use the same account for parking discounts. Check this page under ‘Login’.
   • Make sure you entered your email address correctly.
   • Make sure the email address you enter is the same as the email address you provided in step 1.
   • Check to see if the email is in your spam box.
   • Wait a few minutes: it may take a while for the email to arrive.
6. Once you have received the email, click on the link to activate your account.
7. Choose a password and enter it.
   Your new password must meet these conditions:
   • At least eight characters.
   • At least one lowercase letter.
   • At least one capital letter.
   • At least one number.
8. Enter the same password again under ‘Confirm Password’.
9. Click the ‘Save’ button.

Your account has been activated. You can now log in.

You can add someone as a co-administrator. For example, a roommate.

The co-administrator may: 

• add or remove vehicle registration numbers
• start parking sessions
• plan future parking sessions
• customise parking sessions
• stop parking sessions
• view parking sessions created by the administrator, co-administrators or visitors
• add or remove co-administrators and visitors. 

Watch the video on how to authorise someone to use your account

Add co-administrator

1. Log in to My Parking Action.
2. Click on ‘Authorise’. On your phone, this is on the left.
3. Then click on ‘New Authorisation’.
4. Enter the email address of the person you want to add.
5. Give the person you are adding a recognisable description. For example, a name.
6. Choose ‘co-administrator’.
7. Click ‘Add authorisation’.
8. If the co-administrator or visitor doesn’t have an account in My Parking Action, they will receive an email to activate My Parking Action.
9. If they are already using My Parking Action for another discount action or a parking permit company, the parking permit will be added to their existing account.

Activate your account as a co-administrator

1. You (the new co-administrator) will receive an email containing a link to activate your account. If you do not receive an email,
   • make sure the (co-)administrator has entered your email address correctly.
   • Check to see if the email is in your spam box.
   • Wait a few minutes: it may take 15 minutes to receive the email.
2. Once you have received the email, click on the link to activate your account. This link is valid for 48 hours.
3. Choose a password and enter it. Your new password must meet these conditions:
   • at least eight characters
   • at least one lowercase letter
   • at least one capital letter
   • at least one number
4. Enter the same password again under ‘Confirm password’.
5. Click the ‘Save’ button. 

Your account has been activated. You can now log in.

Delete a co-administrator

Follow these steps to remove a co-administrator.

1. Sign in to My Parking Action.
2. Click on ‘Authorise’. On your phone, this is on the left.
3. Click on the red cross next to the authorisation you want to cancel.
4. Confirm the cancellation.

• Go to My Parking Action.
• Enter your username (your e-mail address) and your password.

• Go to My Parking Action and log in.
• Click on your name at the top right of your screen.
• Click on ‘Settings’.
• Click on 'Change Password'.
• First, enter your current password and then submit your desired new password.
• Submit your new password again.
• Click on ‘Save’.

Your new password must meet the following conditions:

• At least 8 characters.
• At least one lowercase letter.
• At least one uppercase letter.
• At least one number.

• Log in to My Parking Action.
• Click on 'Forgot your password?'.
• Submit your e-mail address.
• Click on 'Send'.
• You will receive an e-mail with a link to create a new password. Click on this link.
• Submit a new password and click on ‘Save’.
• You can now log in with your new password.

You need parking credit to use the parking discount. You must add this money on My Parking Action before you can use discounted parking for your visitors. 
You can add parking credit in three ways: 

• Online with iDEAL
• Online via bank transfer
• At the counter in the city office

Explanatory video

Watch the video on how to add parking credit to your account.

Add parking credit with ideal via my parking action

1. Log in to My Parking Action.
2. Click on the ‘Balance’ tab. On your phone, this is on the left.
3. Click 'Top up (balance)'.
4. Choose the desired amount (minimum €5, maximum €100).
5. Click on ‘Pay’.
6. You will be redirected to the iDEAL payment page.
7. Choose your bank and pay through your bank.
8. Your parking credit has been added.

Add parking credit via bank transfer

1. Transfer the money to account number NL82 BNGH 0285 1784 90 in the name of Gemeente Utrecht.
   Payment description: 'Permit number ...'.
   Don't know your permit number? Without the permit number, we cannot process your payment. Look up your permit number:
   • Log in to the Mijn Parkeren website.
   • Click on ‘Active parking products’ in the menu.
   • Then click on the parking product ‘Resident discount for visitors’. Your permit number is listed there.
2. The parking credit will show on My Parking Action within three working days. If you use a credit card or a foreign account, it may take longer.

Add parking credit at the counter at the city office

You can add your parking credit at the city office. You can only do this if you have activated your My Parking Action account.

1. Make an appointment at the city office online. Alternatively, call 14 030 to make an appointment.
2. You can pay with cash or a debit card at the city office. You can add a minimum of €5 and a maximum of €100.

You can register multiple cars (at the same time) per day until the parking credit runs out. You pay per car.

Explanatory video

Watch the video on how to register visitors with a parking discount.

Register visitors in my parking action

1. Log in to My Parking Action.
2. Click on ‘Register’. On your phone, this is on the left.
3. Select the appropriate parking discount under the heading ‘Parking product’.
4. Check the date and start time at the top under ‘Start’. This automatically shows the time and today’s date. To register visits for another day or time, adjust the desired date and start time, or click on the calendar icon.
5. Check that the end time is correct under ‘End’. This automatically shows the time when paid parking ends in your neighbourhood. You can also leave the end time blank. Then you can sign out your visitors when they leave.
6. Enter your visitor’s vehicle registration number under ‘Vehicle registration number’.
7. Click 'Register'.
8. Your visitor's vehicle registration number is now registered.

Register visitors by phone

If you can't or don't want to arrange your parking discount online, you can report your visitors’ vehicle registration numbers by calling 14 030 during paid parking hours.

You then pass on:

• your address
• the vehicle registration number
• the date
• start time
• end time

Explanatory video

Watch the video on how to sign out your visitors.

Signing out visitors in My Parking Action

1. Log in to My Parking Action.
2. Click on the ‘Registrations’ tab. On your phone, this is on the left.
3. Look up your visitor’s vehicle registration number in the list.
4. Click the ‘Stop’ button behind the vehicle registration number. Your visitor is now signed out.
5. If your visitor is staying until the time listed under ‘End’, you do not need to sign them out. The sign-out is automatic.
6. You can see the parking fees under the ‘History’ tab. This also applies to all old registrations.

Signing out visitors by phone

If you register your visitors by phone, you must provide an end time. Your visitor will be automatically signed out at that time.

1. Log in to My Parking Action.
2. Click on the ‘Register’ tab. On your phone, this is on the left.
3. At the bottom, you will see an overview of your registered parking sessions.
4. Click on the parking session you want to modify.
5. Click on the pencil.
6. You can now make your parking session shorter or longer.

You can let trusted, regular visitors register their own vehicle registration numbers using their phone, tablet or computer. You do this by authorising them. Please note that you cannot authorise someone to add parking credit. The parking fees will be deducted from your parking credit.

Explanatory video

Watch the video on how to authorise someone to register a parking discount.

Authorise visitors in My Parking Action

Follow these steps to authorise someone:

1. Sign in to My Parking Action.
2. Click on ‘Authorise’. On your phone, this is on the left.
3. Click on ‘New Authorisation’.
4. Enter the email address of the person you wish to authorise.
5. Choose the appropriate parking discount (if you have multiple parking discounts).
6. Give the visitor you are authorising a recognisable description (for example, a name).
7. Choose ‘Visitor’.
8. Click ’Add authorisation’.
9. If the visitor doesn’t have an account in My Parking Action, they will receive an email to activate My Parking Action.
10. If the visitor already uses My Parking Action for another parking product, the parking discount will be added to their existing account.

Stop authorisation

Follow these steps to stop your authorisation:

1. Click on ‘Authorise’. On your phone, this is on the left.
2. Click the red cross next to the authorisation you want to stop.
3. Confirm that you want to stop the authorisation.

On your phone, tablet or computer, you can create a shortcut for My Parking Action. This way, you can quickly access the online environment and use it as an app.

Shortcut on an Android phone or tablet

• On your phone or tablet, go to My Parking Action in Google Chrome.
• Click on the menu at the top. This is the button with 3 dots.
• A new screen will appear. In the menu, click on ‘Add to home screen’.
• You can change the name of the shortcut if you like.
• Click on 'Add'.
• You can now find a shortcut on your Google Chrome home screen. Simply click on it if you want to open My Parking Action.

Shortcut on an iOS phone or tablet

• On your phone or tablet, go to My Parking Action in Safari.
• Click on the ‘Share’ icon. That's the square with the arrow in it.
• In the menu, click on ‘Add to home screen’.
• Change the name of the shortcut if you like.
• Click on ‘Add’.
• You can now find a shortcut on your Safari home screen. Simply click on it if you want to open My Parking Action.

Shortcut on a Windows computer

• Go to your desktop and right-click it.
• A menu will open. In this menu, select New > Shortcut.
• Under ‘Enter the location of the item’, enter https://parkeerapp.utrecht.nl/.
• Click on ‘Next’ and name the shortcut, for example 'My Parking Action’.
• Click on ‘Finish’.
• You can now find a shortcut on your desktop. Simply click on it if you want to open My Parking Action.

Shortcut on a Mac computer

• Go to My Parking Action.
• In the address bar, click on the icon in front of the URL and drag it to the desktop.
• You can now find a shortcut on your desktop. You can rename it by right-clicking the shortcut and clicking ‘Change Name’.
• Click the shortcut to open My Parking Action.

In My Parking Action, you can save license plates you use regularly as favourites, and select them when you turn on your visitor parking discount.

• Click on the ‘Licence plates’ tab. On your phone, this can be found on the left.
• Click on ‘Add licence plate’.
• Enter the licence plate and give it a recognisable name.
• Click on 'Save'.
• If you would you like to delete a licence plate saved as a favourite, simply click on the X in the overview.

Explanatory video

Watch the video on how to save your favourite licence plates.

This is how you can immediately see how many hours you have left for a parking discount:

• Log in to My Parking Action.
• You will be redirected to the ‘Register’ page. Here, you can see how many hours you have left.
• You can also look into parking actions and payments you have made:
• Go to the menu button and click on ‘History’. Here, you will find an overview of your old registrations and payments.
• Under ‘Start’ and ‘End’, you can select dates to search a certain period.
• You can search by entering licence plates, product names, product numbers and parking zones in the search field.

Explanatory video

Watch the video on how to view parking actions, payments and hours

To safely use My Parking Action, your phone, tablet or computer should not have an outdated operating system. And your browser should not be older than five years. 

With these operating systems and browsers, you can securely apply, register and log in:

• Windows 10 or higher with the browsers Google Chrome, Microsoft Edge, Firefox and Safari. You can use a different browser if it supports HTML5 and CSS3.
• Android 11 or higher with Google Chrome browser.
• Apple iOS 15 or higher with the Safari browser.

If you get an error message when you want to use My Parking Action, check for updates for your phone, tablet or computer.

If you need help, call 14 030 or ask a parking question. We are here to help.

Operating system updates for an Android phone

Follow the steps below to update your Android phone: 

1. Click on 'Settings' on your phone or tablet
2. Click on 'About this phone'
3. Click on 'System updates'
4. Click on 'Check for updates'
5. If there is a new update, you will see it listed here. Click 'Update' to start downloading the update. Then click on ‘Install’.

If the update is not working or there is no update, your phone probably has an outdated operating system. This means you cannot safely use My Parking Action. In that case, use another phone, tablet or computer.

Operating system updates for an Apple phone

Follow the steps below to update your Apple phone: 

1. Click on 'Settings' on your phone or tablet
2. Click on 'General'
3. Click on 'Software update'
4. If a new update is available, you will see it listed here. Click 'Update' to start downloading the update. Then click on ‘Install’. 

If the update is not working or there is no update, your phone probably has an outdated operating system. This means you cannot safely use My Parking Action. In that case, use another phone, tablet or computer.

If you accidentally pay parking fees twice through My Parking Action, or the discount is not calculated correctly:

• Visit Ask a parking question.
• Click on ‘General parking question’ and fill out the form.
• A staff member will contact you within five working days.

In the event of relocation or death, the parking discount must be cancelled.

Do you wish to cancel your parking discount? If so, we can refund the parking funds that are still in your account. Please follow the steps below:

• Click on ‘Balance’. On your phone, this can be found on the left.
• Next, click on ‘Request refund’.
• Click on ‘New Refund Request’.
• A pop-up will appear. Enter your IBAN and submit the reason for the refund.
• Click on ‘Confirm’.
• You will receive a pop-up message with information about the refund.
• Click on ‘Close’ to close the notification.
• Cancel your parking discount.