Guide to parking discounts

Register parking session

1. Sign in to My Parking Action.
2. Select the payer. Select: I pay. Make sure you have sufficient balance in your account.
3. Select the session start time under ‘Start’. To register a parking session for another day or time, simply adjust the date and start time.
4. Select the session end time under ‘End’.
5. Select the appropriate parking discount under ‘Choose your discount’.
6. Enter your visitor's license plate under ‘license plate’.
7. Click ‘Plan session’.

Your visitor's license plate is now registered.

End parking session prematurely

1. Sign in to My Parking Action.
2. Click on the ‘Session overview’ tab.
3. Find your visitor's vehicle registration number in the overview.
4. Click ‘Stop’ behind the license plate.
5. Click ‘Confirm’. Your visitor's parking session is now ended.
6. If your visitor stays until the time listed under ‘End’, the session will be ended automatically.
7. You can view all parking sessions under the ‘History’ tab. 

If you cannot or do not want to manage your parking discount online, you can register your visitors’ vehicle registration numbers by calling 14 030. Make sure you have sufficient balance in your account.

Provide the following information:

• your address
• the license plate
• the date
• start time
• end time

If you register your visitors by phone, you must provide an end time. Your visitor’s parking session will end automatically at that time.

Your visitors can also register their own parking sessions. To do so, they need a discount code and your house number. You can share the discount code with multiple people, and multiple people can use the discount code at the same time.

Create discount code through My Parking Action:

1. Sign in to My Parking Action.
2. Select: Visitor pays.
3. If you have multiple discount schemes, select the discount scheme you want your visitor to use.
4. Specify how long the visitor may use your discount code: one day, one week or one year.
5. Enter a clear description, such as a name.
6. Click ‘Create discount code’.
7. You will now see a discount code. Your visitor can pay for parking themselves with a discount using the discount code and your house number.
8. Click ‘Share’ to share the discount code and your house number with your visitor. You can copy the discount code and your house number as text or send it directly via WhatsApp or email.

Request discount code by phone

If you cannot or do not want to create a discount code online, you can request a code by calling 14 030.
Provide the following information:

• your address
• your citizen service number (BSN)
• What type of parking discount you have: visitors, informal/home care, or maternity care
• How long the discount code should remain valid

As a visitor, follow these steps to park with a discount:

1. Visit My Parking Action.
2. Select: ‘I have a discount code’.
3. Enter the discount code under Discount Code. Enter the house number under House Number.
4. Click ‘Continue’.
5. Select the session start time under ‘Start’. To register a parking session for another day or time, simply adjust the date and start time.
6. Select the session end time under ‘End’.
7. You will immediately see the amount you will pay for the selected period.
8. Enter your license plate under ‘License plate’.
9. Click ‘Plan session’.
10. The iDEAL payment page will be opened.
11. Select your bank and pay through your bank.
12. You have now registered your vehicle registration number. Please note that you cannot change your parking session or end it prematurely after payment.

1. Sign in to My Parking Action.
2. Select the ‘Balance’ tab.
3. Click ‘Payment’.
4. Choose the desired amount (minimum €5, maximum €100).
5. Click ‘Pay’.
6. The iDEAL payment page will be opened automatically.
7. Select your bank and pay through your bank. 

Your parking credit has been added.

Transfer the money to account number NL82 BNGH 0285 1784 90 in the name of Gemeente Utrecht. Payment description: ‘Permit number ...’. The parking credit will be listed in My Parking Action within three working days. If you use a credit card or a foreign account, it may take longer.

What if you don't know your permit number? Without the permit number, we cannot process your payment. 

Finding your permit number

Follow the below steps to find your permit number: 

1. Sign in to the My Parking website.
2. Click ‘Permits’ in the menu.
3. Select the relevant parking product. Your permit number is listed there.

You can top up your parking credit at the municipal office. You can only do this if you have already activated your My Parking Action account. You can pay with cash or a debit card at the municipal office. You can add a minimum of € 5 and a maximum of € 100. You do not need to make an appointment to top up your credit.

1. On your phone or tablet, visit My Parking Action in Google Chrome.
2. Click on the menu at the top. This is the button with three dots.
3. A new screen will now appear. From the menu, select ‘Add to home screen’.
4. You can rename the shortcut if you want.
5. Click ‘Add’.
6. A shortcut will now have been added to your Google Chrome home screen. You can click on it when you want to open My Parking Action.

1. On your phone or tablet, visit My Parking Action in Safari.
2. Click the share icon. This is the square with the little arrow in it.
3. From the menu, select ‘Add to Home Screen’.
4. You can rename the shortcut if you want.
5. Click 'Add'.
6. A shortcut will now have been added to your Safari home screen. You can click on it when you want to open My Parking Action.

1. Go to your desktop and right-click on it.
2. In the menu that appears, select New > Shortcut.
3. Under ‘Item Location’, enter https://parkeerapp.utrecht.nl/.
4. Click Next and give the shortcut a name, such as ‘My Parking Actions’.
5. Click Finish.
6. A shortcut will now have been added to your desktop. You can click on it when you want to open My Parking Action.

1. Visit My Parking Action.
2. In the address bar, click on the icon that appears in front of the URL, and drag it to the desktop.
3. A shortcut will now have been added to your desktop. You can change the name by right-clicking on the shortcut and clicking ‘Rename’.
4. Click the shortcut to open My Parking Action.

Every quarter, you will be allotted a certain number of hours with which your visitors may park at a discount. Your account shows how many hours you have left in the current quarter.

1. Sign in to My Parking Action.
2. Select the ‘Balance’ tab. Your account balance shows how many hours you have left. It also specifies how long your hours are still valid.

1. Sign in to My Parking Action.
2. Select the ‘License plates’ tab.
3. Click ‘Add license plate’.
4. Enter the license plate and give it a recognisable name.
5. Click ‘Confirm’.
6. To delete a favourite license plate, click on the red X in the overview.

1. Sign in to My Parking Action.
2. Select the ‘History’ tab. The history tab provides an overview of all parking sessions and payments.
3. Under ‘Start’ and ‘End’ you can select different dates to search a particular period.
4. You can search by vehicle registration number or by discount scheme.

You can authorise someone else to co-manage your account. Authorised users can:

• start, stop, schedule and view parking sessions
• create discount codes
• add other authorised users

Authorise a user

1. Sign in to My Parking Action.
2. Click on ‘Authorisation’.
3. Click on ‘Add authorisation’.
4. Enter the email address of the person you wish to authorise.
5. Choose the appropriate parking discount (if you have multiple parking discounts).
6. Enter a clear description for the person you want to authorise (e.g., a name).
7. Click ‘Add authorisation’.
8. If the person you want to authorise does not have a My Parking Action account, they will receive an email to activate an account in My Parking Action.
9. If the person you want to authorise already uses My Parking Action for another parking product, the parking discount will be added to their account. 

Revoke authorisation

1. Visit My Parking Action.
2. Click on ‘Authorisation’. Click the red X next to the authorisation you want to revoke.
3. Confirm that you want to revoke the authorisation.

You must first cancel your parking discount via My Parking.
If you have cancelled your parking discount(s), you can request a refund of the money left in your account. You can do so from the first day after your cancellation date. To request a refund, complete the following steps:

1. Sign in to My Parking Action.
2. Click ‘Balance’.
3. Click ‘Money refund’.
4. Click ‘New refund request’.
5. A pop-up screen will appear. Enter your IBAN and give the reason for the refund.
6. Click ‘Confirm’.
7. A pop-up notification will appear with information about the refund.
8. Click ‘Close’ to close the notification.

1. Visit Ask a parking question.
2. Click on ‘General parking question’ and fill out the form.
3. Our staff will contact you within five working days.